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Return Policy:
1. Items are returnable only if defective. If defective, these items will only be exchanged for the same product.
Should you find it necessary to return any merchandise, it must be shipped within a 45-day period. All returned items must include a Return Authorization Number, in the original packaging complete with all components including the warranty card and owner's manual and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 25% restocking fee. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.
**Stringed instruments prices at $1000.00 or more, must be returned within 7 days of shipment. Should you decide to return your shipment, please follow the return steps printed below and pack your return carefully to prevent damage in shipment. All returns must:
1.Include a Return Authorization Number;
2.Be in the original packaging complete with all collateral materials such as cases, straps, cables, care kits, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the instrument;
3 Be in brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials.
Return items not meeting these requirements may be refused or a restocking fee of up to 25% may be assessed.
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